Have a quick peek at our known issues and see if your problem is listed there. Maintenance updates can be found on that same page and on our blog.
Begin by asking your question here and see if it is already answered. Alternatively you can check our Frequently Asked Questions
If your question has not been asked then feel free to add your question. We normally get back to you within 24 hours
You can also ask your questions via Twitter or send an email to firstname.lastname@example.org
While you are browsing the Soocial website you can use the feedback tab on the left to ask questions or submit a problem you are experiencing.