Soocial is and will always be under active development. We keep adding features all the time — introducing bugs that we have not been able to squash yet. It might happen that you run into glitches, annoyances or other incorrect behaviour.
We'd like to warn you about these bugs and issues so that you can help us find, track down and squash them. The following list provides known issues that we are working hard on to solve.
There are currently no known issues for Gmail.
When you set up a source with Windows Live a year permission is offered. This does not work though. The permission will expire the next day. You have to pick the "month" option.
The current version of the Android client does not support the syncing of groups/categories
The initial sync will take quite long. Lots of pictures can make it even slower. Getting the sync set up with more 2000 contacts or more might need several attempts.
Contacts that have calendar entries linked (Birthdays or appointments) might loose those links when the contact is updated by Soocial.
On these devices you need to set the APN settings. Do this by going to Settings → Advanced Settings → TCP/IP. You can find the settings for your provider by searching the internet for "<name of your network operator> APN Blackberry".
In some occasions the sync will not run right away. Sync services needs a reset. Please do the following to fix it.
First:
Reset Sync Services http://support.apple.com/kb/ts1627
Then:Reset Soocial for the Mac
One thing you have to be really careful about is using other contacts syncing solutions in combination with Soocial. You might have used some other syncing tool or set up a syncing source on your computer or phone/tablet that you forgot about. This could cause your contacts being synced in a loop and this WILL create dupes. Cleaning up those dupes by manual or automatic merging will even cause all versions of these contacts to be deleted.
If you see anything like this happening please check if you have any of the following:
You will be able to keep using it, but you want the contacts syncing part to be turned off.
Is your Computer or phone that is syncing with Soocial also connected to an Exchange server?
Make sure you don’t sync your Windows Mobile phone with your PC with a cable if you also regurarly sync over the air with the Soocial client.
Do you have a direct source set up with a Gmail account syncing your contacts?
Is it connected to an Exchange server?
Is contacts syncing turned of when you dock your iPhone with iTunes? (In iTunes, with your iPhone/iPad selected in the "info" tab uncheck "Sync Address Book Contacts".
Do you have a direct source set up with a Gmail account syncing your contacts?
Is it connected to an Exchange server?
Is your Address Book connected to Entourage?
Are you using Google contact sync?
Is your BlackBerry connect with a business server?
Did you give your Gmail/Gapps account permission to sync contacts with any other service? See your Google account (after login) info look for "Google Contacts" and Revoke Access when needed.
Did you give Windows live permission to sync contacts with any other service? See your Live account (after login).
Did you give Yahoo permission to sync contacts with any other service? Check your Yahoo! authorizations (after login).