You’re probably here because you’re looking for the latest statistics on HR Chatbots, and we can’t blame you. The world of HR is changing, and the role of technology is being redefined every day.
But let’s be honest: trying to find relevant, reliable information about chatbots can be a pain. You’ve got to sift through dozens of pages of results that don’t help you at all. That’s why we decided to make your life easier by writing this blog post.
On this page, we’ve compiled some of the most important statistics on the market right now—and they’re all right here! We’ve also included links so that you can dive deeper into each statistic if it piques your interest.
So take a look around and see what we found—we hope it helps!
HR Chatbot Statistics (Key Takeaways)
- By 2023, 75% of HR inquiries will likely be made through chatbots.
- 92% of HR departments agree that chatbots will make it easier for employees to find the information they need.
- 13% of HR teams already use chatbots, virtual assistants, or machine learning apps to deliver employee services.
- 87% of Fortune 500 companies do not have a chatbot on their careers site.
- 62% of employees prefer to use a chatbot to support their personal HR needs.
- Career sites that engage with job seekers using chatbots generate 95% more leads.
General HR Chatbot Statistics
1. Gartner predicts that by 2023, 75% of HR inquiries will be made through conversational AI platforms like chatbots.
This means that more and more people will be using chatbots to communicate with HR departments, asking questions and getting answers about their benefits, job roles, and so on.
HR chatbots offer a convenient way for employees to get the information they need without having to pick up the phone or visit the HR office in person.
2. Employees have to wait an average of three days to get a response from the HR department.
The average employee has to wait three days for a response from the HR department. This can be frustrating and stressful, especially if the issue is urgent.
HR chatbots are great for resolving this because they can learn the policies of the company and provide them to employees, who can then ask questions and get answers without having to wait (and disturb the workflow of others).
Employees can simply ask the bot what they need to know, like “Is there a company policy regarding this?” or “What happens if I do this?” The bot will be able to tell them right away.
3. Nearly all employees are unwilling to wait for the long periods of time that often come when they want to speak with someone in HR.
It’s probably no surprise that most employees are pretty busy. But how busy are they?
Well, according to a recent survey, only 4% of employees are willing to wait the amount of time it takes to make an appointment to speak with HR.
This statistic is alarming because it means that the majority of employees (96%) are not willing to wait to speak with HR. This could be due to a number of factors, such as because they need their questions answered immediately or they value having direct access to the information they need.
Either way, this is a problem that needs to be addressed and shows a need for more efficient communication between employees and HR.
HR chatbots can help create a more efficient workplace overall by reducing the time employees need to wait to get their questions answered.
4. 92% of HR departments agree that chatbots will be a useful tool for directing employees toward the information they need.
When HR teams were asked about the importance of providing employees with the information they need, the vast majority (99%) agreed: it’s important for employees to have access to the information at any hour of the day.
But it’s not always as simple as it seems. Only 12% of the respondents said that their employees actually had easy access to key HR information such as benefits and company policies. This can lead to confusion and frustration among employees, which can, in turn, impact productivity and morale.
In light of this, 92% of HR teams agree that chatbots will be important in directing employees toward finding the information they need, as chatbots can quickly answer common questions and provide links to relevant resources.
By implementing HR chatbots, employers can ensure that their employees have quick and easy access to the information they need, reducing the amount of time spent on email/phone and making the workplace more efficient overall.
In addition, chatbots can help ensure that all communications are properly logged and tracked, which can be extremely helpful when it comes to performance reviews or other HR-related issues.
5. 66% of HR leaders believe their employees are already comfortable interacting with chatbots to obtain information about common HR policies.
This is good news for companies who are looking to adopt chatbots as a way to improve their HR operations.
Chatbots play a valuable role in streamlining HR processes and making them more efficient overall. In addition to reducing the need for human intervention in simple tasks, chatbots can also help to free up HR staff to focus on more complex issues.
However, it’s important to note that not all employees may be equally comfortable using chatbots. It’s important to consider how different employees may interact with chatbots and whether they will need any training in order to use them effectively.
6. 13% of HR teams have already adopted chatbots, virtual assistants, or machine learning apps to deliver employee services.
In a world where employees are more connected than ever, it’s no surprise that HR teams are looking to technology to improve the employee experience.
A recent survey found that 13% of HR teams have already begun to use chatbots, virtual assistants, or machine learning apps to deliver employee services. The survey also found that 75% of HR teams are considering adopting “intelligent machines” in the near future.
The adoption of these technologies is being driven by the need to improve efficiency and reduce costs.
Chatbots and virtual assistants can automate many routine tasks, freeing up HR staff to focus on more strategic initiatives. Machine learning applications can help identify trends and patterns in employee data, which can be used to improve retention or target training programs.
Overall, the use of these technologies is helping to change the role of HR from a primarily administrative function to a more strategic one. This shift is likely to continue as businesses increasingly look for ways to use technology to improve their operations.
7. Only 13% of Fortune 500 companies have a chatbot on their career site.
This is a significant increase from 2020 when only 6% of these companies used a chatbot on their career site.
Considering the rapid rise of chatbots, this is a startling statistic. It’s possible that many companies simply haven’t realized the potential of chatbots for streamlining the job application process. Or, it could be that they’re worried about implementing a chatbot correctly.
Whatever the reason, it’s clear that there’s a big opportunity for those companies who do choose to implement chatbots on their career sites.
AI is already being used by tons of companies and recruiters around the world, but chatbots can take it one step further by improving the candidate experience on career sites.
Chatbots can make the recruiting process more personal. They can help candidates feel like they’re talking to a person, not just a computer.
Chatbots are great at answering questions and guiding candidates toward jobs specifically suited to them. And they can also help recruiters get rid of some of the tedious tasks they have to do on a daily basis—like scheduling interviews or organizing information about candidates.
8. 94% of Euro100 companies do not have a chatbot on their career site.
Only 6% of Euro100 companies use a chatbot on their careers site. The remaining 94%? They’re all missing out.
Chatbots can be extremely useful in providing guidance and support to job seekers, so it’s disappointing to see such a low adoption rate among these companies.
Hopefully, this will change in the future as more and more companies realize the potential of chatbots for improving the user experience on their career sites.
9. 62% of employees prefer to use a cognitive tool such as a chatbot to support their personal HR needs.
This preference is likely due to the fact that chatbots can provide employees with instant access to HR information and support, 24 hours a day, 7 days a week.
Additionally, chatbots can help employees save time by automating repetitive or complex tasks, such as filing expense reports or booking travel arrangements.
10. 73% of candidates said they couldn’t tell the difference between a human and a chatbot when contacting companies regarding their applications.
The experience of interacting with a chatbot is so seamless that 73% of candidates couldn’t tell they were talking to a bot when they reached out to companies to ask basic questions about their applications. It was indistinguishable from human-to-human communication.
This demonstrates the power of chatbots in providing a smooth and efficient hiring experience.
11. Career sites that offer chatbots to engage with job seekers get 95% more leads.
If you’re looking to improve your career site’s conversion rate, chatbots are a great way to do it.
Studies have shown that sites with chatbots convert 95% more job seekers to leads than those without them. Additionally, 13% more click on a job requisition, and 40% more job seekers complete an application when chatbots are present.
That’s because chatbots can provide a personalized, engaging experience that helps candidates feel supported throughout their job search. When candidates feel supported, they’re more likely to stay engaged with your company and eventually become new hires.
12. Twice as many job seekers interact with chatbots during off-hours than during regular business hours.
The data is clear: job seekers are interacting with chatbots in the off-hours. Over two-thirds of interactions with a career website’s chatbot occur outside the regular business hours of 9am-5pm local time.
When you think about it, it makes sense. You’re probably not going to go looking for a job during your work day—you’re busy at work! But when you get off the clock, you might want to find something new and interesting to do.
So why wouldn’t someone who’s already searching for jobs also want to do it at night or on weekends?
Chatbots can provide a way for job seekers to connect with potential employers 24/7 (to answer questions, help them navigate your career site, and even complete applications), regardless of their location or time zone. In addition, chatbots can help to screen candidates and identify those who may be a good fit for a particular position.
The study also found that the majority of these interactions occur on weekdays, with Tuesday being the most popular day for chatbot interactions.
13. Job-seeking candidates are more likely to engage with chatbots on mobile devices than desktops (58% vs. 42%).
This means a lot of things, but basically it’s saying that people love their phones and they love using them for everything. It’s also saying that people don’t have time to go on the computer and search for jobs. They want quick, easy answers when they’re looking for a job.
People who use computers to search for jobs will find more options available to them because there are more websites out there that cater specifically to desktop users—but mobile users are much more likely to find what they’re looking for faster if they use a chatbot instead of navigating through pages and pages of job listings.
Many job seekers are often on mobile devices when they look for work. It’s easy to see why: when you’re job hunting, you’re probably on your phone all day and night, checking your email whenever you get a chance, perusing social media, and trying to find the right job for you.
It makes sense that so many candidates are using mobile devices to engage with chatbots. With a busy schedule, it can be hard to find the time to sit down at a computer and use a website!
So if you’re looking for new employees, make sure your chatbots are accessible from mobile devices as well as desktops! We’ve found that this is important for people who are looking for work but also have other things going on in their lives—and we think it will increase the odds of finding new hires who fit into your culture.
14. Frontline job seekers are more likely to become a lead, ask a question, and complete an application than knowledge workers.
This statistic suggests that chatbots are more effective at completing tasks for frontline job seekers than for knowledge workers.
This could be due to the fact that frontline job seekers are more likely to need assistance with tasks such as completing an application, while knowledge workers are more likely to be able to complete these tasks on their own.
15. There are approximately 1700 searches per month on Google for the term “HR Chatbot.”
If you’re an HR professional, you know that the job is a lot more than just dealing with paperwork and employee complaints. You’re also tasked with keeping up with the latest in HR trends and knowing how to best use the latest technology to make your company more efficient.
And if you’ve been around in the industry for any amount of time, then you know that this has been going on for years now—but it seems like things are ramping up even more when it comes to innovation in the area of HR.
In fact, every month, Google receives about 1,700 searches for the term “HR Chatbot.” This is 200% higher than the number 10 years ago! That’s right—the number of searches related to HR bots has tripled in just a decade, meaning there’s a lot of interest out there for companies who want to incorporate these kinds of tools into their workflows.
(Soocial, Google Trends)
16. People are most likely to use LinkedIn to discuss about HR chatbots.
When it comes to social media channels, LinkedIn is the most popular place to talk about HR chatbots. Twitter came in second, followed by YouTube and Facebook, in that order.
LinkedIn’s high ranking maybe because it is a professional network where people who work in HR are likely to seek out information on the topic.
HR Chatbot Statistics From Case Studies
17. Kindly’s recruitment chatbot reduced the number of live chat inquiries directed to Adecco’s HR department by 75%.
Since implementing a recruitment chatbot, Adecco has seen a drastic reduction in the number of live chat inquiries directed to their HR and customer support departments. In just one month, they were able to reduce phone inquiries from clients and candidates by 50%.
The chatbot has been an invaluable tool in streamlining their recruitment process and saving the company time and money.
18. Automation Anywhere has freed up more than 12,000 work hours by implementing HR bots.
This means that employees can focus on more strategic tasks, and the HR department can devote more time to developing employee programs and improving workplace culture.
Currently, Automation Anywhere has at least 50 HR bots that are actively working to make sure that new hires are correctly recorded into the company’s systems; to ensure that everyone’s records are up-to-date and accurate; to automatically update job descriptions, titles, salary ranges and more; and to make sure that everything about a person’s work history is organized and accessible.
(Automation Anywhere, SHRM)
19. Humanly’s HR chatbot saves 60 hours per open position by automating the screening and scheduling of candidates.
If you’re like most companies, your hiring process isn’t that smooth—especially when it comes to screening and scheduling candidates. You’ve got to keep track of when each candidate is going in for an interview, what questions you’re going to ask them, and how long their interview will last.
That’s where Humanly’s HR chatbot comes in: it uses a library of role-specific conversational templates to make asking the right question at the right time easier than ever. And it does it all in real-time—so you don’t have to worry about updating spreadsheets or forgetting to email someone back with the next step in their candidacy.
20. Ideal’s HR chatbot can easily automate 70% of top-of-funnel candidate interactions making the recruiting process faster.
As a recruiter, you know that your time and energy are precious. You want to be able to focus on finding the best people for your company and interviewing them instead of having to do the menial work, like answering generic candidate questions.
That’s where Ideal’s HR chatbot comes in: it can easily automate 70% of top-of-funnel candidate interactions making the recruiting process faster and less stressful for both recruiters and candidates.
The solution is designed to help you focus on the most qualified candidates by allowing you to get to know them better without spending hours on the phone or in interviews. You can now save hours of time interviewing candidates who are not a good fit for your company, so you can focus on finding the perfect person for each role.
HR chatbots are a powerful tool for organizations to use in the workplace.
With all the advantages HR chatbots can provide, it’s no wonder that they’re becoming more and more popular. It’s great to see how many companies are already using them and how many more will likely follow suit in the future.
There’s never been a better time to start using HR chatbots, so take the first step today!
But make sure to do your research before choosing an HR chatbot, and make sure it’s one that fits your needs. You can’t afford to waste time and money on something that doesn’t work well within your company or industry.